Shipping Policy

1.0 Dispatch

1.1 Once an item has been dispatched, the Buyer may receive a tracking number via email. If no email address was supplied by the Buyer, direct contact to the Seller via telephone will be required to receive the order's tracking number.

1.2 AYB will endeavour to dispatch and provide an item within the advertised time frame however the Seller cannot accept responsibility for any unforeseen delays. The Seller will contact the Buyer if any known delays occur. The Buyer may not be notified if a delay or issue is not known.

1.3 In the case of the Buyer not receiving a dispatch notification or communication of delay, it is the Buyers responsibility to notify AYB.

1.4 AYB will not be held liable for any delays in dispatching items within the advertised time frame.

2.0 Delivery

2.1 AYB uses various delivery companies to deliver items to the Buyer.

2.2 Once an item has been dispatched, the responsibility for the safety and transit of the good falls on the courier.

3.0 Delayed Item

3.1. AYB does not accept responsibility for any unforeseen delays in delivery of an item to the Buyer, including but not limited to:

3.1.1 The courier having difficulties finding the delivery address.

3.1.2 Any errors incurred by the Courier processing the delivery.

3.1.3 The Buyer supplying an incomplete or incorrect delivery address.

3.2 It is the responsibility of the Buyer to acknowledge and understand the tracking of an item during transit.

3.2.1 AYB will provide tracking details of an order to the Buyer.

3.2.2 In the case of the order not being received by the Buyer within the agreed time frame, it is the responsibility of the Buyer to notify AYB. AYB endeavours to rectify any issues.

3.3 There will be a re-delivery charge levied to the Buyer if an item is returned to AYB as a result of the Buyer supplying an incomplete or inaccurate address or the couriers three failed delivery attempts.

3.4 AYB will not be held liable for any costs incurred to the Buyer due to a delay in delivery of an order.

4.0 Item Not Received

4.1 AYB will provide tracking details of an order to the Buyer.

4.1.1 It is the responsibility of the Buyer to acknowledge and understand the tracking of an item during transit.

4.1.2 In the case of the order not being received by the Buyer within the agreed time frame, it is the responsibility of the Buyer to notify AYB. AYB endeavours to rectify any issues.

4.2 It is the responsibly of the buyer to notify AYB if the tracking number shows an item has been delivered but goods have not be received.

4.2.1 Subsequent to the report of a missing item, AYB will notify the courier to open an investigation. This process can take up to 8 working days starting from the day after the inspection is raised. The Buyer must agree to cooperate with the courier's attempts to verify the items location.

4.2.2 Following the courier's inspection, in the case that the item has not been delivered, the courier will issue AYB with a claim notification. AYB will only refund the item or dispatch a replacement item once the courier's claim notification has been received.

4.2.3 In the case of a missing original item being re-delivered by the courier after the Buyer has already accepted a replacement item or a refund of the original item, the Buyer must refuse acceptance of the re-delivered original item.

4.2.4 In the case of the Buyer mistakenly accepts the original item after already accepting a replacement item or has received a refund of the original item the buyer must notify AYB as soon as possible.

4.3 In the case of a missing item, the Buyer agrees to make reasonable attempts to locate the item. i.e. Checking with neighbours or local access points.

4.4 AYB will not accept liability for any costs incurred on the Buyer due to an item being not being delivered.

 5.0 Missing Parts or Item

5.1 It is the responsibility of the Buyer to check the contents of the goods thoroughly once a delivery has been made.

5.1.1 It is the responsibility of the Buyer to notify AYB of any missing parts or items within 48 hours in order for the issue to be rectified.

5.2 All internal and external packaging must be retained when reporting an item or part as missing regardless of its condition.

5.3 In the case of a Buyer reporting any parts or items missing, AYB may require photographic images of the packaging to help expedite the situation.

5.4 Subsequent to the Buyer notifying AYB of any missing parts or items upon delivery, AYB will carry out one of the following options:

5.4.1 AYB will open a courier inspection to try and find any missing parts or items. This process can take up to 8 working days starting from the day after the inspection is raised. Once AYB has received confirmation from the courier that they are unable to find the missing parts or items, AYB will dispatch a replacement item or arrange for a collection and refund.

5.4.2 AYB will offer a partial refund in settlement of any missing parts or items.

5.4.3 AYB will send out the missing parts or items only.

5.4.4 AYB will request the Buyer to return the item via an agreed service with an agreed courier or postal service. The Buyer must provide a copy of any receipts in addition to using the agreed service with an agreed courier or postal service in order to be reimbursed for any return charges. AYB will only reimburse any costs once the item and a copy of any receipts has been received. AYB reserves the right to reject or give a partial refund if the Buyer returns an item that opposes the accepted pre-agreed terms.

5.5 AYB will not accept liability for any costs incurred on the Buyer due to an order being delivered incomplete or with missing parts or items.